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Trouble with Windows Update

We have found a few computers on campus that have experienced problems this week when attempting to install Windows Updates. One symptom is that Windows Updates appear to hang or freeze when searching for updates. Another symptom has been receiving a SVCHOST error if you attempt to open an application, browser window, or network folder (such as cabinet) while Windows Update is running. Microsoft is aware of the problem and they are working on a permanent fix, which we expect to be available later this month.

In the mean time, Microsoft has provided us with two patches that should help alleviate the problem. These patches are only needed if the computer is experiencing the symptoms mentioned above and can be installed by the Help Desk. Please contact the Help Desk if you are experiencing these problems or have any other questions about Windows Update.

If you would like more technical details, there is a good overview with links to information at the SANS Internet Storm Center.

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This page contains a single entry from the blog posted on May 10, 2007 4:28 PM.

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